If you have any concerns about Okamizu International Sdn Bhd  or your use of the site, please get in touch with us.​

We reserve the right at any time make changes to this site, including the prices, products and services offered on this site. All sizes and measurements stated on the site are approximate. However, we always make sure that they are as accurate as possible. We reserve the right to modify the terms and conditions at any time, and such changes will be effective immediately upon being posted on the site.

Online Order
All purchases that you place via this website will be subject to acceptance in accordance with these terms and conditions. The 'confirmation' stage sets out the final details of your order. An order acknowledgment email detailing the products you have ordered will be sent to you when we process your order. Acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products ordered.

Your order may take a longer time to process in the event of insufficient stock, purchases by bulk or orders that require customisation. The delivery time frame stated on the web is solely for reference. We have the right to advise you on the feasible delivery date based on the order's requirement(s). We have the right to choose the means and carrier to deliver the order.

Warranty terms and condition

  • Customer must return completed Warranty Registration Form to the distributor at address indicated or log into www.okamizu.net  to register within 14 days from the date of purchase. The manufacturer  will repair or replace defective parts at its option under the warranty period
  • This warranty does not include defect due to or arising from misuse, misapplication, negligence, alteration, accident, improper installation or operation or servicing by unauthorized personnel.
  • Okamizu product’s liability is limited to the cost of repair or replacement at its option of any defective parts and shall in no event include incidental or consequential damages of any kind. The warranty is in lieu of all other warranties, expressed or implied including warranties of fitness for a particular purpose. This is the exclusive remedy and liability for consequential damage, under any and all warranted, are excluded to the extent exclusion is permitted by law.
  • Proof of purchase is to be produced upon warranty claim
  • The warranty does not include postage, delivery, handling charges & any incidental cost incurred during the transportation of the unit.
  • Warranties are void if a product is purchased through unauthorized channel includes websites that are not authorized

Other Terms and Condition
Customer give consent to Okamizu International Sdn Bhd to send  reminder for filter replacement, notification , update and send promotional materials through email , sms , whatsapps or any other form of communications.